• Online/instant quotes are estimates based on the information you provide. Final pricing may be adjusted after on-site inspection for site conditions, access, measurements, and any added scope.

• Unless stated otherwise, special add-ons exclude materials and haulage/tip fees (charged at cost).

• Prices are in AUD. GST (10%) is charged separately and shown in the totals.

• We deliver services ranging from cleaning and minor repairs to whole-home refresh/refurbishment and full project concierge.

• Structural works, licensed plumbing/electrical/gas, asbestos and other regulated activities must be performed by licensed contractors; we can coordinate end-to-end and clearly mark such items and cost ownership in the quote.

• External/glass or other tasks beyond safe reach (>3 m, roof work, unstable ground, etc.) require prior assessment and may need access/height equipment.

• For permanent damage/etching or issues that require replacement to resolve (e.g., deep staining, material ageing), we do not guarantee full restoration to “as-new”.

• Please provide safe access, mains power and water, and basic lighting.

• Keep areas reasonably clear (e.g., empty cupboards, clear benchtops). Pets must be secured. We may decline or reschedule works that present safety hazards (biohazards, sharps, significant mould beyond scope, etc.).

• Any on-site additions (or must-do works needed to achieve the target outcome/standard) will be treated as variations. We will obtain your written approval before proceeding and update the quote/schedule accordingly.

• A 20% deposit is payable upon accepting the quote; balance is due on completion day (card/transfer/cash).

• Cancellation / Reschedule policy:
  

  • < 24 hours to appointment: 20% fee;

  • ≥ 24 hours: one free reschedule.

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• By prior agreement, after-hours or atypical time slots may attract a surcharge (if applicable, this will be stated in the quote).

• You may request one free re-inspection within 72 hours of completion (within the agreed scope). Please include photos and a brief note; we’ll address it promptly.

• Normal wear and tear, new damage after completion, and out-of-scope items are excluded.

• Standard consumables and small sundry materials are included in routine work.

• Bulky waste, tip/bin fees, special chemicals/equipment, and replacement parts are extra and charged at cost unless otherwise specified.

• We typically record progress and completion photos for quality documentation. With your consent, we may use de-identified images (no faces/address) for marketing.

• We exercise reasonable duty of care within the agreed scope. We are not liable for pre-existing defects, hidden/latent structural issues, or any indirect/consequential loss.

• We hold Public Liability insurance; proof of cover is available on request.

• Cleaning & minor repairs (e.g., patch & paint, re-silicone, hardware refix) carry a limited workmanship warranty. If reappearance is caused by material ageing/substrate issues, it is not a workmanship defect.

• Refresh/refurbishment/major works:
  

  • Items performed by licensed contractors (e.g., plumbing, electrical, gas, structural, specialist waterproofing) are warranted under the contractor’s and/or manufacturer’s terms;

  • Non-licensed decorative trades delivered by us or our subcontractors (e.g., full-home painting, surface carpentry repairs) are warranted as per the contract/quote;

  • Colour/sheen/grain variations due to material/manufacturer batch or environmental factors are normal and not defects.

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• Non-OEM replacements (hardware, boards, profiles, etc.) may show minor colour/texture variance compared with originals—this is common industry-wide.

• We aim to resolve issues quickly and amicably. If unresolved, disputes are governed by the laws of Western Australia.

By booking a service, paying a deposit, or checking “I have read the Terms” in our system, you confirm that you have read, understood, and accepted these Terms & Conditions.